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Phone
270-522-9857 .

Fax
270-682-0003

Mailing Address
Genesis Outlet
5639 Hurricane Road
Cadiz, KY 42211

Email
info@genesis-outlet.com

RETURN POLICY

Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 30 days from date of shipment. 

 Please call or E-mail us for a return authorization at 1-270-522-9857 or info@genesis-outlet.com. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentation (manuals, warranty cards, registration information etc). 
 
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Genesis Outlet as to the item’s condition and ability to be returned.  Returned items that are not in original packaging and/or showing any signs of use, installation or wear will be refused.  We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.